FAQ
Before you buy.
Do I need Sierra Chart?
Yes. The studies are licensed to your Sierra Chart account name, which checkout asks for. The 9 O'Clock and the drops need nothing.
Is there a guarantee?
Yes. If AXIS Order Flow Studies isn't for you, email support@axisdesk.org within 48 hours of joining and your first payment is refunded in full. After that, cancel any time and you won't be charged again; renewals aren't refunded. Plan on three months, though: that's how long it takes most traders to get a real grip on reading the day, and the first two weeks are mostly setup. There's no free trial of the studies, because a licence keeps working until Sierra Chart next restarts. The 48 hours are the trial.
I'm in the EU or UK. What about the 14-day right to cancel?
EU and UK law gives you 14 days to withdraw from an online purchase. Because AXIS is digital and your access starts straight away, checkout asks you to tick a box agreeing to immediate access and confirming you understand that you lose that 14-day right once access begins. Our own 48-hour money-back still applies: email support@axisdesk.org within 48 hours of joining.
I'm on another platform. How hard is the move?
Usually one evening. Setup help in the Discord is free. If you'd rather we do it with you, migration from NinjaTrader, TradingView, ATAS, Quantower or Deepcharts is $250 for the first hour of our time and $100 an hour after that if it runs longer: data feed and prop connection, your layout rebuilt, hotkeys and DOM, your levels moved, the Book installed. Included with AXIS OTP.
I'm on a Mac. Can I use it?
Yes, with Parallels. Sierra Chart is Windows-only software, so on a Mac you run Windows inside Parallels (or a Windows cloud machine) and Sierra runs in that. Free help in the Discord, or we set it up with you at the same rate as any setup: $250 for the first hour and $100 an hour after that, feed tested before we finish. Included with AXIS OTP.
What's in the dashboard?
The AXIS Dashboard runs in your browser at app.axisdesk.org: the morning brief before the cash open, the day's NQ level ladder, macro in plain English, the economic calendar in ET, and your own trade journal synced from Sierra Chart. It comes with the Full Desk and AXIS OTP, or on its own at $149/mo. Options flow in the dashboard is part of the Full Desk and AXIS OTP only.
Are these trade signals?
No. You see the plan the desk works from before the open, and the reasoning behind it, so you can build your own. The decisions stay yours.
How do I join AXIS OTP?
Three steps. First, start the Full Desk ($499/mo): AXIS OTP is built on it. Second, open AXIS OTP in your dashboard: once your Full Desk is active, the $2,500 bootcamp checkout unlocks there. Third, book your onboarding call, one-on-one with JD or Eric, within 48 hours of paying. That's $3,000 to join. Already on the Full Desk? You pay just the $2,500, however long you've been a member. Twelve seats per cohort. You get 48 hours from paying to book that call or cancel for a full refund of the bootcamp. After week 6 the Full Desk carries on monthly; cancel any time.
Can I cancel?
Any time, in two clicks: log in to Whop, open Memberships, pick AXIS and choose Cancel. You won't be charged again. Studies stop working at your next Sierra Chart restart after the licence lapses.
Cancel or manage my membership Trouble? Email support@axisdesk.org and we'll cancel it for you.
Can I talk to you before I buy?
Yes. Email support@axisdesk.org with what you trade and what you want from it, or message us in the Discord. One of us answers. Joining AXIS OTP? Your onboarding call is one-on-one with JD or Eric, and you have 48 hours from paying to book it or cancel for a full refund.
Are prices before tax?
Yes. Whop adds sales tax at checkout where it applies, and shows the full total before you pay.
My card was declined. What do I do?
The card was declined, and your bank may have flagged us as a new merchant. Approve the charge with your bank (most send a text or an alert in their app), or try a different card. If it still won't go through, email support@axisdesk.org.
Who runs it?
Two traders who build and trade the AXIS suite on their own desks, run by Jordan Dallas. We're in the Discord every day the market's open, and the same standard applies to us.